Non-engineers and solo solution builders should start with narrowly defined problems in areas over which they have full control, such as their day-to-day routines, Grando says. “This lowers complexity and risk, builds confidence, and leads to more wins,” he says. “When a problem needs a solution that’s bigger than an individual or small team, or becomes a critical part of your process, that’s when it’s time to bring in engineers and architects.”
4. Measure outcomes tied to business value
“A successful no-code initiative isn’t measured by how many automations are built, but by what they achieve,” Kale says. “We use telemetry dashboards that correlate automation outcomes to key metrics such as case deflection, meantime to resolution, and customer satisfaction.”
By surfacing those metrics to both developers and business owners, adoption becomes self-sustaining rather than a one-time experiment, Kale says.
