AWS DNS error hits DynamoDB, causing problems for multiple services and customers

Real-time monitoring service Downdetector noted that outages at Venmo, Roku, Lyft, Zoom, and the McDonald’s app were “possibly related to issues at Amazon Web Service.”

Increased error rates

AWS itself first reported the incident on its service health status page at 12:11 a.m. Pacific time, saying, “We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region,”

A little over an hour later, it had narrowed the problem down to the DynamoDB endpoint, which it said was also affecting the other services, and half an hour after that, the company reported: “Based on our investigation, the issue appears to be related to DNS resolution of the DynamoDB API endpoint in US-EAST-1. We are working on multiple parallel paths to accelerate recovering.”

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