Enable accurate root cause analysis
Most IT service management functions separate incident management and problem management functions. The primary role of incident management is to find the source of an issue and restore services, while problem management performs root cause analysis, especially regarding recurring issues with multiple underlying symptoms.
“Coupling observability with AIops enables automated detection, diagnosis, and remediation—delivering self-healing infrastructure that strengthens application resilience,” says Steve Mayzak, global managing director of Search AI at Elastic. “Teams can also better interpret data and signals, gain visibility, and optimize operations. GenAI takes this further, providing intuitive navigation and deeper insights via simple queries. For example, if code consumes excessive processing power, genAI can analyze code profiling data, pinpoint high-load functions, and recommend optimizations to boost efficiency and cut costs.”
IT operations have long sought the opportunity to extend performance analytics into the application and networking layers where the more complex issues occur.
